Streetlight Service Request Form

We appreciate your help in identifying malfunctioning streetlights. You can submit your report using our form below or by calling 905-735-1700 x2212 (between 8:30 a.m. to 4:30 p.m.) or x3000 (after hours).

We ask for your name and phone number in case staff need to follow up with you.
The nearest municipal address helps staff locate the correct streetlight.
If available, please provide the pole number posted on the pole, as this helps staff identify the exact location.

First name

Last name

Email

Phone number

Address

City

Postal code

How many streetlights are affected?

Single light scenario (one or two lights)

Multiple light scenario ( more than three lights)

What is wrong with the streetlight(s)?

Light is out

Light is half out

Light is dim

Light is on during the day

Light is flickering (turning on and off slowly)

Light is flashing (quick strobing flashes)

Other

Has there been any damage done to the streetlight or light pole?

Hanging or broken light fixture

Damaged streetlight pole

Trees are blocking the light

Broken glass from the streetlight

Other

Type of light

LED

Decorative

Location of the streetlight request

Address or street name

Closest intersection

Streetlight ID number

Hydro pole number

Please provide any additional information to help identify the correct streetlight.

Please allow 48 hours for email replies and up to three weeks for postal service requests.

Before you click the submit button

Please make sure your contact information is correct.